Ordering & Delivery
Making an order
When you’re ready, you can either order online through our website or get in touch touch directly by calling 0141 647 0831 or emailing firstname.lastname@example.org. You can even visit us in person if you like.
For larger or more complex orders it's sometimes better to give us a ring so that we can give advice and a tailored quote (which is often much cheaper than our competitors). We’ll make sure you’ve got exactly what you need to get your job done properly. Enquiries from both trade and public welcome.
Online payments can be made using most major cards, Apple Pay and Google Pay.
On the premises, we also accept most major credit & debit cards (we’re PCI-DSS compliant for your security), and we accept cash and cheque too.
We can deliver your order locally using our own drivers or nationwide using a national carrier. Deliveries are usually made within 2–3 working days. Be aware we are closed during local (Glasgow) and national (Scotland and UK) holidays and therefore deliveries may take longer during these times.
FREE local delivery (Glasgow area)
Free local delivery within Glasgow area* using our own drivers is available (min. order £25). If your delivery postcode is among the eligible listed below you will be able to select this option at the checkout.
FREE Collection from our warehouse
You can collect any order in person from our warehouse, just select this option at checkout and be sure to collect your order within 7 days (otherwise it risks being cancelled and refunded). Alternatively, call us on 0141 647 0831 or email email@example.com to arrange this.
Standard UK Mainland delivery
We offer competitive rates on all other deliveries to the UK mainland (calculated by weight at checkout, subject to VAT).
- Under 25kg = £9.00 (ex VAT)
- 25kg – 50kg = £18.00 (ex VAT)
- 50kg – 500kg = £35.00 (ex VAT)
- 500kg – 1000kg = £40.00 (ex VAT)
- 1000kg – 1500kg = £75.00 (ex VAT)
- Over 1500kg = £80.00 (ex VAT)
Highlands & Islands | A' Ghàidhealtachd is na h-Eileanan
Highlands & Islands customers please call 0141 647 0831 or email firstname.lastname@example.org before ordering so we can arrange delivery with a specialist carrier in order to keep costs as low as possible for you.
Mas ann air a' Ghàidhealtachd sna h-eileanan a tha sibh, nach cuir sibh fòn gu 0141 647 0831 no post-d gu email@example.com mus cuir sibh òrdugh gus am faod sinn lìbhrigidh a chur air dòigh le companaidh shònraichte gus cosgaisean a chumail aig ìre cho iosal 's a ghabhas dhuibh.
Refunds and Returns
Please note this information applies to goods bought online only.
For customers who are private individuals
Your (the customer's) right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. Except in the case of defective goods, goods must be returned at the customer's expense.
You should get a refund within 14 days of either Spectra Interior Supplies getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
We will refund only the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service (e.g. expedited delivery), we will only refund the basic cost. Your statutory rights are unaffected.
For business customers
Goods may be returned within 7 days of receipt provided they are undamaged. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods. Except in the case of defective goods, goods must be returned at the customer's expense and cost of delivery is non-refundable.